Terms and Conditions
Last updated: July 2026
1. Scope
These General Terms and Conditions (GTC) apply to all orders, deliveries, and services of Elmare Jewelry, owned by Martina Ganahl, through the online shop, as well as to all related contracts.
By placing an order, the customer agrees to the following terms. Deviating conditions of the customer will only be recognized if Elmare Jewelry has expressly agreed to them in writing.
2. Contracting Party
The contracting party is:
Elmare Jewelry
Martina Ganahl
Grabenstrasse 2
7304 Maienfeld
Switzerland
Email: mail@elmare.ch
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to order.
By completing the order process, the customer submits a binding offer to purchase the selected products. The purchase contract is concluded as soon as Elmare Jewelry confirms the order via email or dispatches the goods.
Since many of our jewelry pieces are handcrafted or made with natural materials, slight variations in color, shape, texture, or grain may occur. Natural stones are unique natural products – precisely this individuality makes each piece of jewelry one-of-a-kind and does not constitute a defect.
4. Products
Our jewelry pieces are created with great attention to detail in collaboration with selected small manufacturers and our studio in Switzerland.
Many designs are developed by us or further developed together with our producers. Materials, natural stones, and details are carefully selected. Numerous jewelry pieces are finished, adjusted, or refined with the elements chosen by us in our studio.
Macramé jewelry, Trenzas, headpieces, and various other creations are made entirely by hand in our studio.
Product images are for illustrative purposes. Due to different screen settings and the natural properties of materials and natural stones, colors and textures may vary slightly from the delivered product.
5. Prices & Payment Methods
All prices in the online shop are in Swiss Francs (CHF) and include the statutory value-added tax, if applicable.
The prices published in the online shop at the time of the order apply.
Payment is made using the payment methods offered in the online shop. These include, in particular, Twint, credit card, Apple Pay, Google Pay, Klarna, and other payment methods offered at checkout.
6. Shipping & Delivery
We ship your order with great care directly from our studio in Switzerland.
Delivery time is usually 1–4 business days. Should there be longer delivery times in exceptional cases, we will inform you as soon as possible.
Shipping Costs
Switzerland
- Free shipping for orders over CHF 100.–
- For orders under CHF 100.–, shipping costs are CHF 5.–
Europe
- Free shipping for orders over CHF 100.–
- For orders under CHF 100.–, shipping costs are CHF 13.–
Registered or insured shipping is also possible upon request. Please contact us for this before completing your order.
Should a shipment be returned to Elmare Jewelry due to an incorrect or incomplete delivery address, the costs for a new shipment will be charged to the buyer.
For deliveries outside Switzerland, customs duties, import VAT, or other fees of the respective destination country may apply. These costs are levied by the competent authorities and are to be borne by the buyer.
7. Returns
Unworn and unused jewelry from our online shop can be returned to us within 14 days of receipt of the goods.
Excluded from returns are:
- custom-made or personalized jewelry
- jewelry altered according to customer requests
- macramé jewelry, Trenzas, and other jewelry pieces specifically made for the customer after ordering
- reduced or sale-labeled products
Please contact us before returning an item via email at mail@elmare.ch so that we can coordinate the return process together.
The cost of return shipping is borne by the buyer.
After receipt and inspection of the returned goods, the corresponding amount will be refunded within a few business days via the originally used payment method or by arrangement.
8. Warranty & Repairs
Should a piece of jewelry have a material or manufacturing defect upon receipt, please inform us as soon as possible, preferably within 14 days of receipt of the goods, by email at mail@elmare.ch.
After examining the defect, we will decide, depending on the situation, whether to repair it, replace it, or – if no other solution is possible – refund the purchase price.
Many jewelry pieces can be repaired or restrung even after prolonged wear. If your jewelry is damaged, please contact us. We will examine each case individually and find a suitable solution if possible.
Excluded from the warranty are damages caused by improper handling, normal wear and tear, impacts, self-repairs, chemical influences, or improper care.
9. Liability
Elmare Jewelry is liable within the framework of statutory provisions.
No liability is assumed for normal signs of wear, natural changes in materials, natural stones, or gilding, as well as for damages caused by improper handling, accidents, or external influences.
Liability for indirect or consequential damages is excluded to the extent permitted by law.
10. Copyright
All content on this website, in particular texts, images, photographs, logos, graphics, and designs, are protected by copyright.
The use, reproduction, or dissemination of content or images without the express written consent of Elmare Jewelry is not permitted.
11. Data Protection
Protecting your personal data is important to us.
Personal data is processed exclusively for the purpose of processing your order, handling your inquiries, and within the framework of legal provisions.
Further information on the processing of personal data can be found in our Privacy Policy.
12. Place of Jurisdiction & Applicable Law
Swiss law applies exclusively.
The place of jurisdiction, to the extent permitted by law, is the registered office of Elmare Jewelry in Maienfeld, Switzerland.
Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.